Pre-launch. Sign-ups aren’t open yet and no payments are taken.

Cancel your Direct Debit.

Sign-ups aren’t open yet, so there are no subscriptions to cancel.

Online cancellation is coming

Before sign-ups open, we’ll add a secure cancellation link here and in customer emails. No separate account or password will be needed.

Planned cancellation steps

  1. Open the link in your email or visit this page.
  2. Verify your email with Stripe. No password needed.
  3. Select your subscription and confirm cancellation.

We plan for cancellation to take effect when you confirm. A payment already being processed may still be collected. Final timings will be confirmed before launch.

Cancel through your bank

For an existing Direct Debit, open your banking app or online banking, find Direct Debits, select the payment and choose Cancel. You can also contact your bank. Menu names vary.

Need help?

Email us with your sign-up email and payment reference, if you have one. Please don’t send bank details or passwords.

Email us for help

Sending an email doesn’t automatically cancel a payment. We’ll reply to your enquiry.